frequently asked questions
Welcome to our FAQs hub – your go-to corner for answers to all those burning questions you've been dying to ask! We get it, curiosity strikes at the most unexpected times. That's why we've gathered up a bunch of the most common inquiries we receive and laid out the answers in a simple, easy-to-digest format. No frills, no fuss, just straightforward info to set your mind at ease. So, kick back, grab a snack, and let's tackle those FAQs together!
You know what is best for you, but sometimes we all need a little bit of help. Our products are labeled with visual product characteristics, this way you know exactly if a product is what you are looking for. Each product has a detailed description. If you are not quite sure what you are looking for yet, we offer a quiz to help you identify your intimate needs.
Fannie approaches intimacy as a whole; we don’t just focus on the deed but see intimacy as a multi-faceted experience. Therefore, we have a diverse collection to satisfy you in all these areas.
We focus on women’s needs and desires primarily, but this doesn’t mean that we forgot about our men completely ;) That’s why we have a selection of toys that are labeled ‘couple proof’ so you can enjoy these with your partner.
Fannie thinks that the way you look after yourself is just as important as the way we look after our planet and her people. That’s why we try our best to find products for our collection that are natural, sustainable, ethically produced and/or handmade. Some of our items tick all the boxes already and some not yet. Fun fact: almost all our brands are female-led, which is a good thing because who can produce female friendly intimacy products better than women themselves?
We all wish to do payments as smooth as possible, therefor we try to offer as many payment services as possible.
We accept: iDeal, PayPal, Bankcontact, Apple Pay, Klarna
After the order is dispatched you will receive a tracking code from MyParcel, you can revisit the tracking page for updates on the delivery of your package!
If the order has not been dispatched yet, you can contact our team via info@thefannieshop.nl so we can try to assist you with your alteration.
We currently ship within Europe, the UK and US!
We strive to ship as fast as possible because let’s be real, nobody likes to wait. Because we are based in Amsterdam, we offer next day delivery within the Netherlands: when you place your order before 12:00 you can expect your package the next day. Orders that are shipped to Belgium have a lead time of 1-2 day(s).
We have an affiliate program for which you can sign up here. Have something else to offer? We're always interested in a good story, please contact: info@thefannieshop.nl.
Please fill out our contact form if you have any questions, concerns or comments!
Fannie is based in Amsterdam and opening hours are Monday - Friday from 10am - 6pm (CEST). We try to respond within 48 hours so hold tight we did not forget about you!